How to fix Zenless Zone Zero Download Failed error

✓ At a glance

You can fix the “Download Failed” error with the following methods:

• Check your internet connection
• Restart your launcher
• Restart your PC
• Check your antivirus isn’t blocking the download

With Zenless Zone Zero finally releasing, fans are clamouring to download the game and get cracking in MiHoYo’s latest massive title. But unfortunately, plenty of those same players are immediately being hit with “Download Failed” error messages that won’t even give them a chance to try it out.

We’ve put together a quick guide to tell you a few methods you can use so you know exactly how you can fix it so you can get that download started and get playing the game ASAP. Let’s get into it.

How to fix the Download Failed error in Zenless Zone Zero

To fix the Download Failed error in Zenless Zone Zero, there are a few things you should do:

1. Check your internet connection
2. Restart your launcher
3. Restart your PC
4. Check your antivirus settings

Check your internet connection

This is a simple one, and should be your first port of call. Check if you’re having trouble with your internet, and restart your router if you are. If possible, make sure to use an ethernet connection to ensure you get the most stable connection possible.

Restart your launcher

Another reason your download might not be working is an issue with your launcher. Close the launcher completely and then restart it. Once your launcher is back up, head to your downloads folder and try starting the download again. This can be a great solution if the issue is caused by a random glitch.

Restart your PC

The classic. If you’re finding things going wrong and can’t figure out the reason, we can’t count the number of times we’ve fixed it with a quick restart of the PC. Shut your PC down, boot it back up, open the launcher and give the download another try.

Check your antivirus settings

For PC players, your antivirus software might be blocking the download if it thinks something is wrong. To solve this, take the following steps:

1. Search for ‘Firewall’ in your search bar
2. Choose to allow an app through the firewall
3. Select Zenless Zone Zero and give it access

If all else fails, then you might just have to wait for an official fix from HoyoVerse unfortunately. Given how widespread this issue appears to be, we wouldn’t be surprised if a fix comes along pretty quickly, so just be patient and you’ll get your chance soon enough.